We have done our best to make ordering as simple and quick as possible. Our flexible and inexpensive shipping policies have continually gained rave reviews from the online community.
- Shipping / International
Shipping / International
UPS does not deliver to PO Boxes or military APO or FPO addresses, so if you require shipment to a PO Box or military APO or FPO address, please contact us so that we can assist with an alternative shipping method. Please note that UPS does not deliver on weekends unless special arrangements are made and additional charges are applied. Every possible effort is made to ship orders in a timely and professional manner.
- Re-routing or change of address requests that occur once an item has shipped will incur a $25.00 fee.
- Shipments that are undeliverable will be charged the actual shipping rate upon reshipment.
- For overnight, 2-day, or other shipping methods, please call or e-mail us for exact shipping rates.
- For destinations in Alaska and Hawaii, you pay shipping charges based on the weight of the package.
International Shipping Restrictions:
- We will not be responsible for any tariffs, customs restrictions, or other regulations that apply in countries outside the United States. We encourage you to speak with your customs office if you have any questions.
- If for any reason the package is seized by Customs Officials, we will not issue you a refund.
- You pay actual shipping charges based on the weight of the package plus a $25.00 international processing fee. Prepayment is required. Payment must be by credit card, or personal check drawn on US bank.
- You are responsible for any duties or taxes that may apply.
For more shipping information, please see our Shipping Rates / Times page.
- Ordering / Returns / Refunds
Returns / Refunds
- All prices and transactions are in US Dollars, USD.
- All credit card charges are governed by US Dollars
- Any refunds or exchanges will also be governed by US Dollars
To change or cancel your order: Call us right away at 1.866.516.0941 during normal business hours Monday - Friday 9:00am-4:00pm EST. The time window before your order ships is very small, but we’ll do our best to make any adjustment.
- Cancellation of shipped orders will incur a 25% restocking charge for uncut, unopened merchandise.
- Freight charges paid or accumulated by Outdoor Textiles are nonrefundable, (if an order received free shipping and the order is returned, shipping will be deducted from the amount refunded).
Please note: Our credit card processor charges a refund fee of 3% on all cancelled orders. Cancelled orders that have not shipped yet will be refunded in full minus the 3% fee.
Please, call us during our normal business hours for return authorization prior to returning any merchandise. Only unused fabric and or merchandise will qualify for credit; cut yardage or open merchandise will not be accepted.
- No returns accepted without a prior return authorization. All authorized returns without fault of Outdoor Textiles will be subject to a 25% restocking charge, plus freight both ways.
- Product returns will not be accepted after 30 days.
- Fabric returns will not be accepted on anything less than 10 yards.
- Refunds will be completed, in 10 - 15 Business days.
- Merchandise must be returned in "sellable" condition in order to receive credit, which means unopened and undamaged.
- All fabric must be returned rolled, not folded.
- A credit minus a 25% restocking charge will be issued for unopened, uncut merchandise authorized for return within 10 days of your receipt of shipment.
- You as the customer are responsible for all shipping fees on returned shipments because of incorrect or incomplete ship to address.
- Our free-shipping policy is only valid on orders that provide the correct and complete shipping address.
- Refunds for dollar amounts over $10.00 will be issued, but for orders totaling under $10.00, a store coupon will be issued.
Damaged Packaging (Do not open or remove the packaging)
- All claims for damaged, defective or inaccurate orders must be presented Outdoor Textiles within 10 days.
- To process your claim, please send an email to orders at outdoortextiles dot com or call toll free 1.866.516.0941
- We make every effort to safely secure and ship all packages, but we understand that sometimes merchandise can be damaged during the shipping process. Merchandise damaged during shipping must be returned to us within 10 days of receipt. We will contact the shipping company for visual inspection of the merchandise and box as received. We will replace any confirmed damaged merchandise.
Defective Merchandise (Do not cut your fabric order or use your merchandise for fabrication prior to measuring or checking for defects)
The defective merchandise must be reported within 10 days to Outdoor Textiles. Upon notification, we will issue a UPS call tag for the defective merchandise. Upon receipt of the defective merchandise, we will issue a replacement.
Inaccurate Orders (Do not cut your fabric order or use your merchandise for fabrication prior to measuring or checking for accuracy)
We make every effort to check all orders for accuracy and proper quantities, but we understand that sometimes mistakes are made. Inaccurate orders must be reported to Outdoor Textiles within 10 days of receipt. Only uncut fabric and unopened merchandise will qualify for an exchange or replacement.
Backorders and Discontinued Products
Typically every item we sell is stocked.
- Although every attempt is made to maintain inventory levels internally and from all of our supply partners, occasionally we may run out of certain products, or not be notified in a timely manner from our supply partners.
- In this event, we will give you an estimated time of availability and give you the choice of:
- canceling the out-of-stock items
- holding off shipment of your entire order until the product is available
- receiving a partial shipment of the in-stock items first and the out-of-stock items when they are available
- We will offer assistance in finding substitutes for discontinued products, as well as offer the ability to cancel with a refund or obtain Loyalty Reward Points
- We process sample swatch orders as a courtesy. There is a limit of 1 sample per fabric pattern, per customer and a limit of 10 free samples per order with a total of 20 free samples annually. Sample swatch availability changes frequently and samples often become out of stock once a fabric has been slated to be eventually discontinued by the manufacturer. Most Sunbrella samples are stocked in house and are provided either free or for a nominal charge. Decor fabric samples are placed on your behalf, direct with the fabric mill. In the event that a paid for sample cannot be fulfilled, we will refund you the amount that you paid in the form of loyalty reward points to be used on future orders. If a fabric sample is out of stock or discontinued, we are happy to research and provide you with suitable alternative choices.
The privacy of our visitors and clients is very important to us. We do not publicize our client portfolio or create websites that allow for web based searches of our clients. Our concern for your privacy continues as technology expands and that view underlies our policy, stated below:
- We do not sell any personal information to a third party.
- You do not have to give us personal information merely to visit our site.
- We only collect detailed information about you (i.e. more than your internet address) like your name, email address, political affiliation, etc. when you specifically and knowingly provide it to us.
- Passwords are not stored and other detail information is stored in multi-layer protected files.
- We employ SSL certificates that provide a secure https: page to encrypt any data that is a financial transaction or personal information
- We periodically send promotional emails or SMS text messages about new products, special offers or other information which we think you may find interesting using the email address and/or mobile phone number which you have provided.
- Information is collected for statistical purposes and we sometimes perform analyses of behavior in order to measure user or client interest in the various areas of our site. We will disclose this information to third parties only in aggregate form or as may be required by law.
- We continually monitor and update our servers with security upgrades
If you do nothing during your visit but browse through the website, read pages, or download information, we will gather and store certain information about your visit automatically. This information does not necessarily identify you personally. We automatically collect and store only the following information about your visit:
- The Internet domain (such as "xcompany.com") and IP address (an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web) from which you gained access to our website;
- The date and time you gained access to our site;
- The pages you visit;
- Whether you successfully received the document or image file you requested;
- The type of browser you are using;
- The type of Operating System you use;
- The site from which you linked to our site;
We use this information to help us make our site more useful - to learn about the number of visitors to our site and the types of technology our visitors use.
If you contact us by email, we may forward the message to appropriate staff in order to review it and respond if necessary. We may retain messages for a period of time to ensure responses, and we may delete them when action has been completed.
If you use an online form, information you provide may be retained so that information about changes, upgrades, etc. may be provided where appropriate.
Outdoor Textiles works very hard to offer our customers everyday low pricing on high quality products, especially our outdoor, marine and indoor décor fabrics and you can usually “save more when buying more” on most all our fabrics and supplies. From time to time we will offer special coupon discounts for selected products and for limited times and our coupon policy below defines the terms of our coupon use.
Outdoor Textiles coupon offers are valid on orders placed through their expiration date at midnight Eastern Standard Time. Our coupon offers are based on total product value or product quantity and the coupon discount is shown in cart. Our coupon offers exclude (unless the specific coupon offer indicates otherwise): closeouts, outdoor living products, specially priced products, custom fabrications, "Deal of the Day" products, gift cards, gift certificates, taxes and postage and handling charges. Coupon offers are not valid with other promotional offers, on previous purchases or on replacement orders.
General Coupon Use Terms
- Coupons can be combined with Loyalty Rewards Points and our Free Shipping.
- Coupon applies to normal retail pricing only, unless indicated otherwise.
- Some coupons might not be applied to higher quantity purchases as we greatly discount everyday pricing on volume purchases.
- Coupons cannot be combined with other coupon offers.
- Coupons cannot not be combined with wholesale to-the-trade pricing.
- Coupons are not valid on Custom Fabrications