eCentral Stores Inc. - Outdoor Textiles
16809 US Hwy 19 Suite B
Clearwater, FL 33764
Toll Free: 1-800-742-9549
Local: 727.524.1120
Online Sales / Customer Service: EXT. 1060
Technical Support: EXT. 1110
Fax: 888-722-2137

Order Cancellation :

If you need to cancel an order the same day it is placed please contact Customer Service 800-742-9549. Cancellation of shipped orders will incur a 25% restocking charge for unopened merchandise, returned within 10 days of your receipt of shipment. Freight charges are not refundable. Product returns will not be accepted after 30 days.

Note : Refunds for dollar amounts over $50.00 USD will be issued but, for orders totaling under $50.00 USD a store coupon will be issued.
All claims for damaged, defective or inaccurate orders must be presented to eCentral Stores within 10 days.
To process you claim please send an email to orders@ecentralstores.com or call toll free 800.742.9549.

Damages: Do not open or remove the packaging**

eCentral Stores Inc. and our affiliated warehouses make every effort to safely secure and ship all packages, but we understand that sometimes merchandise can be damaged during the shipping process. Merchandise damaged during shipping must be reported to eCentral Stores Inc within 24 hours of receipt. We will contact the shipping company for visual inspection of the merchandise and box as received. We will replace any confirmed damaged merchandise.

Returns:

Please, call us during our normal business hours for return authorization prior to returning any merchandise.

• Refunds will be completed, in 7 – 10 Business days.
• Merchandise must be returned in "sellable" condition in order to receive credit, which means un-opened and undamaged.
• Only unused fabric and or merchandise will qualify for credit, cut yardage or open merchandise will not be excepted.
• All fabric must be rolled, not folded.
• A credit less 15% - 25% restocking charge will be issued for unopened, uncut merchandise authorized for return within 10 days of your receipt of shipment.
• Freight charges are not refundable.
• Product returns will not be accepted after 30 days.
• You as the customer are responsible for all shipping fees on returned shipments due to incorrect or incomplete ship to address.
• Our free shipping policy is only valid on orders that provide the correct and complete shipping address.

Defective Merchandise: Do not cut your fabric order or use your merchandise for fabrication prior to measuring or checking for defects.**

The defective merchandise must be reported within 10 days to eCentral Stores Inc. Upon notification we will issue a UPS call tag for the defective merchandise. Once we determine whether the fabric is defective a 15% - 25% order cancellation fee applies to canceled orders of defective product(s).

In Accurate Orders: Do not cut your fabric order or use your merchandise for fabrication prior to measuring or checking for accuracy ( For orders that are not cut to the yardage you ordered )**

eCentral Stores Inc. and our affiliated warehouses make every effort to check all orders for accuracy and proper quantities, but we understand that sometimes mistakes are made. Inaccurate orders must be reported to eCentral Stores Inc within 10 days of receipt. Only uncut fabric and unopened merchandise will qualify for and exchange or additional replacement.

Back Orders:

Typically every item we sell is stocked. Although every attempt is made to maintain inventory of each product we sell, occasionally we may run out of certain products. In this event, we will give you an estimated time of availability and give you the choice of canceling the out-of-stock items, holding off shipment of your entire order until the product is available, or receiving a partial shipment of the in-stock items first and the out-of-stock items when they are available. Additional shipping charges could be incurred for these partial shipments.

SHIPPING POLICIES

Domestic orders are shipped by UPS within 24 - 48 hours from order placement, all orders will be received within 5 - 7 business days from order processing date. UPS does not deliver to PO Boxes or military APO or FPO addresses so if you require shipment to a PO Box or military APO or FPO address. Please note that UPS does not deliver on weekends unless special arrangements are made and additional charges are applied. Every possible effort is made to ship orders received by phone before 2:00 pm Eastern Standard Time the same day.

For overnight, 2-day, or other shipping methods, please call or e-mail us for exact shipping dates.

For destinations in Alaska and Hawaii, you pay shipping charges based on the weight of the package. Most packages to these destinations are shipped via the US Postal Service.

"OutdoorTextiles.com is under New Ownership"

All orders purchased or previous business prior to January 21, 2009
will need to to contact the responsible parties.