eCentral Stores Inc has done its best to make ordering as simple and quick as possible. Our flexible and inexpensive shipping policies have continually gained rave reviews from the online community.
For your convenience, eCentral Stores Inc offers the following easy ordering options:
1. You can place your order directly on the World Wide Web via our Super-Fast, Easy, and Secure Shopping Cart System. This site is Secured by Thawte, with up to 256 SSL (Secured Socket Layer), giving you the maximum amount of security for your privacy.
2. You can order by calling our Toll Free Order Line 9:00 am to 4:00 pm Eastern Standard Time at:
3. You can email your order and payment information to sales at outdoortextiles dot com
You can mail your completed order along with payment by check (US Funds only please) to:
eCentral Stores Inc.
4. Order by Fax, you can fax your purchase order with your payment information to us at 888.722.2137.
Order Cancellation :
Damages: Do not open or remove the packaging**
eCentral Stores Inc. and our affiliated warehouses make every effort to safely secure and ship all packages, but we understand that sometimes merchandise can be damaged during the shipping process. Merchandise damaged during shipping must be reported to eCentral Stores Inc within 24 hours of receipt. We will contact the shipping company for visual inspection of the merchandise and box as received. We will replace any confirmed damaged merchandise.
Please, call us during our normal business hours for return authorization prior to returning any merchandise.
Defective Merchandise: Do not cut your fabric order or use your merchandise for fabrication prior to measuring or checking for defects**
The defective merchandise must be reported within 10 days to eCentral Stores Inc. Upon notification we will issue a UPS call tag for the defective merchandise. Once we determine whether the fabric is defective a 25% order cancellation fee applies to canceled orders of defective product(s).
In Accurate Orders: Do not cut your fabric order or use your merchandise for fabrication prior to measuring or checking for accuracy ( For orders that are not cut to the yardage you ordered ) **
eCentral Stores Inc. and our affiliated warehouses make every effort to check all orders for accuracy and proper quantities, but we understand that sometimes mistakes are made. Inaccurate orders must be reported to eCentral Stores Inc within 10 days of receipt. Only uncut fabric and unopened merchandise will qualify for and exchange or additional replacement.
Typically every item we sell is stocked.
Domestic orders are shipped by UPS within 24 - 48 hours from order placement. UPS does not deliver to PO Boxes or military APO or FPO addresses so if you require shipment to a PO Box or military APO or FPO address contact us. Please note that UPS does not deliver on weekends unless special arrangements are made and additional charges are applied. Every possible effort is made to ship orders received by phone before 2:00 pm Eastern Standard Time the same day.
We will ship products anywhere in the world! (See restrictions below). We will gladly accept and process your credit card or Check drawn in US Funds through a US bank and made out to " eCentral Stores Inc." If you have any questions regarding payment for international orders, please email us at: sales at outdoortextiles dot com or click here to contact us
International Shipping Charges:
Shipping products internationally can be expensive depending on the weight and destination of the package.
As an estimate, International Shipping charges are often roughly twice the rate of Domestic Shipping charges (though this of course varies). Packages sent to Canada or Mexico are often considerably less expensive than those sent overseas.
For a more exact estimate of your actual shipping charges, sales at outdoortextiles dot com with the product(s) you're interested in and also include your home address prior to placing your order.
International Shipping Restrictions:
1. We will not be responsible for any tariffs, customs restrictions , or other regulations that apply in countries outside the United States. We encourage you to speak with your customs office if you have any questions.
2. Do not order items that are illegal to import into your country. Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs office to see if your country permits the shipment of our products to your country.
3. If for any reason the package is seized by Customs Officials, we will not issue you a refund.
4. You pay actual shipping charges based on the weight of the package plus a $20.00 international processing fee. Shipping by air to most other countries can be very expensive. Shipping charges alone are frequently 50% to 100% of the total cost of the products.Prepayment is required. Payment must be by credit card, or personal check drawn on US bank.
5. You are responsible for any duties or taxes that may apply.
If you have any questions regarding eCentralStores Inc. shipping policies, or need more information, please email us at:sales at outdoortextiles dot com or click here to contact us